Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving any Benito item to request a return.

The item must be in the same condition that you received it, unused, and in its original packaging, in order to be eligible for return. You will also need the receipt or proof of purchase.

To initiate a return, you must contact us at benito.minimal@gmail.com. Please note that returns must be sent to the address that will be confirmed to you within eight (8) hours of receiving your email. If your return is accepted, we will send you all details and instructions on how and where to send your package.

For any questions regarding returns, you can contact us at the same address: benito.minimal@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items).

We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period (European Union) Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the case above, the item must be in the same condition you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at benito.minimal@gmail.com.

 

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.